Tag: Innovation
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Standing up a CX Capability and HCD practice at icare
Empowering all icare staff with the disciplines, mindsets and practices to be customer-centric and utilise a human-centred approach to decision making and problem solving, now and into the future
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Developing and running a HCD innovation incubator for Transport for NSW (TfNSW)
Build Design Thinking and HCD capability for staff across the TfNSW cluster, drive a culture shift from product-centric to human-centric problem solving, break down silos and improve cross-functional, cross-agency collaboration, prove the value of HCD by delivering innovative customer-centric solutions to identified problems.
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How do you know if you’re designing ‘the right thing’?
Designing ‘the right thing’ is a commonly heard term around our industry. And it’s important to know we are doing this in order to ensure clients are not wasting their time and money. But how do we know if we’re designing the ‘right thing’? In this article, I share some of the ideas and techniques…
Bea Pierce Design 
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